Support

Holding Space Support

Need help? Email us at hello@thegoldenthreadproject.org and we'll reply as soon as we can, usually within two working days.

Managing your subscription
Holding Space is billed through your Apple ID. To cancel or change your subscription, open Settings on your iPhone, tap your name, then Subscriptions, then Holding Space. You can also get there from Settings > Manage Subscription inside the app.

Restoring a purchase
If you've reinstalled the app or changed phone, tap "Restore purchases" on the subscription screen, signed in with the same Apple ID.

Deleting your account
In the app, go to Settings > Delete your Account. This permanently deletes your account. If you have an active subscription, cancel it in your App Store settings first to avoid further charges.
If you can't access the app, email us from the address you signed up with and we'll delete your account for you.

Your privacy
Read how we handle your data in our Privacy Policy: https://holding-space.app/privacy
Terms of Use: https://holding-space.app/terms

If you need to talk to someone now
Holding Space is not a crisis service.
UK: Samaritans 116 123 (free, 24/7)
Ireland: Pieta House 1800 247 247
US & Canada: 988 (call or text)
Australia: Lifeline 13 11 14
New Zealand: 1737 (call or text)
Elsewhere: findahelpline.com
If you are in immediate danger, contact your local emergency services.

The Golden Thread Project Ltd
Company number 16433383
128 City Road, London, EC1V 2NX